This privacy notice explains how Cycle Haven handles personal data when you use the website, contact the workshop, or request bicycle servicing. It is written to help you understand what we collect, why we use it, and how you can exercise your rights.
You may have rights to know whether we process your data, to obtain a copy of it, to correct inaccurate information, to request deletion or restriction in appropriate cases, and to object to certain processing. Where processing is based on consent, you may withdraw that consent for future processing.
To exercise a privacy right, use one of the contact channels listed in this policy and describe the request clearly. We may need to confirm your identity and may ask for additional details if necessary to locate the relevant records and respond appropriately.
Inquiry records are retained for the period needed to manage the request and any related follow-up. Service and transaction records are kept for as long as necessary for operational, accounting, or legal purposes, after which they are deleted or anonymized where appropriate.
If we make material changes, we will update the policy on the website and use reasonable means to draw attention to the revised version where appropriate. The date of the latest version should be checked before submitting a request.
Depending on how you use the website, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information for security and delivery purposes.
We receive personal data when you contact us through the website, by email, by phone, or in person at the workshop. Technical data is generated automatically when you access the site or submit a form.
The confirmed cookie uses are limited to essential site operation and storing privacy preferences. We do not state that analytics or marketing cookies are active. If browser settings block essential cookies, certain functions may be affected.
We use only cookies or similar technologies that are necessary for site operation and to remember privacy preferences. You can manage or block cookies through your browser settings, but some site functions may not work as intended if essential cookies are disabled.
We use personal data to respond to service inquiries, arrange bicycle intake, manage mechanical inspection and quote approval, carry out repair and adjustment work, provide quality checks and service summaries, maintain website security, and support technical delivery of the site. We also use limited data to keep records needed for lawful business administration.
We may share personal data with operational partners that help us run the website, process inquiries, or support technical delivery. These parties are expected to handle the data only for the agreed purpose and under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with applicable law, lawful requests, or binding orders. We may also share information where necessary to establish, exercise, or defend legal claims, or to address security incidents and misuse.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a service request, compliance with legal obligations, legitimate interests in operating and securing the website, or consent where it is required for a specific processing activity.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. We will assess each request against the legal requirements that apply to the data and the processing involved.
Use the listed channels to submit privacy questions or verified requests.
